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Delete Portfolio Recovery From Your Credit Report: Surefire Steps

sandra pearsons

By Sandra Pearsons

Last updated 6/12/2019

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Summary: Follow these surefire steps to remove Portfolio Recovery collections agency from your credit report.

How to Remove Portfolio Recovery from Your Credit Report

Have you recently noticed a sketchy entry on your credit report?

Do you apparently owe money to something called Portfolio Recovery or Portfolio RC?

Are you getting harassing calls?


I’m about to explain who they are, how to make them stop calling, and most importantly, how to exile them from your credit report.

What is Portfolio Recovery?

You know that credit card bill you didn’t pay? The bank kept calling, you kept avoiding the call, and suddenly stopped.

You breathed a cautious sigh of relief, hoping they finally gave up on you.

Well, they sort of did.

Unfortunately, that doesn’t mean you’re off the hook. If a creditor isn’t getting anywhere with trying to collect a debt, they eventually “charge it off”.

And what does that mean?

It means they sell the debt to a collections agency. They get some money for their trouble, and the collection agency becomes responsible for getting payment.

That’s what Portfolio Recovery, or Portfolio Recovery Associates is—a collections agency.

They’ve paid money to buy your debt, and you better believe they’ll try their hardest to make you pay so they can turn a profit.

Of course, this means your credit report now says you owe money to Portfolio Recovery.  

This is a nasty red flag that hurts your credit score. You want to banish it as soon as possible.

Here’s how you do it.

Stop Calls from Portfolio Recovery NOW

Calls from debt collectors range from super-annoying to nerve-wracking. If you’re sick of phone calls from Portfolio Recovery, there’s a simple solution:

Request that all further communication be in writing.

Yup, that’s it. There’s no catch.

Once a debt collector contacts you, they have five days to provide a debt validation letter.

Written communication has a couple of benefits:

  • It’s less annoying and intrusive
  • It gives you a paper trail and holds them accountable

You can tell them this over the phone, but it’s best to make your request in writing, via certified mail.

If Portfolio Recovery fails to comply with your request, you can send a cease and desist letter.

This basically tells them not to communicate with you further.

Once they’ve received a cease and desist letter, they can only contact you one more time, to notify you of the action they plan to take.

Turn the Tables: Make Them Verify the Debt

When a collection agency is hounding you, it feels like they have all the power.

You need to take that power back.

Here’s the deal:

Under the Fair Debt Collection Practices Act, once a debt collector contacts you, they have five days to provide a debt validation letter containing the following info:

  • The amount of the debt
  • The name of the creditor
  • That you have 30 days to dispute the debt in writing
  • That if you dispute the debt within 30 days, the collector will obtain verification and send it to you
  • That if you request it in writing within 30 days, the collector will provide you with the name and address of the original creditor

Let’s zero in on points 3 and 4. You have the right to dispute the debt, and you should.

Free Section 609 Credit Dispute Letters Samples Templates PDFs

For one thing, you might be unsure if the debt is yours. You might believe you owe less than they’re saying. Either way, you need that cleared up.

But let’s say you know the debt is yours. The more important issue is whether they know it’s yours.

Because guess what?

If they can’t prove it’s yours, they can’t report it to the credit bureau.

Believe it or not, they might not be able to come up with that proof. Remember, Portfolio Recovery purchased your debt, in bulk with a bunch of other debt, from the original creditor.

Who knows what was lost in the shuffle?

The onus is on them to provide proof. If they can’t, they’re required by law to remove it from your credit report.

So how do you go about disputing? You send your own letter.

Do not do it over the phone. It has to be in writing!

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Send it via certified mail with a return receipt so you:

  • Have proof you sent it
  • Can track it

We recommend working with a pro to make sure you do it right.

The Credit Pros, our #1 recommended credit repair company, can set you up with a kick-ass dispute letter that will cover all your bases.

Strike a Deal: Pay for Delete

If it turns out Portfolio Recovery is able to verify the debt, negotiating a settlement could be your next step.

You have two goals:

  1. 1
    Pay as little as possible to make it go away
  2. 2
    Get it off your credit report

Here’s what they’re not going to tell you upfront: they may be willing to accept a partial payment to settle your debt.

Quick Note:

Don't take any collection agency for their word.  You must get everything in writing or it won't be valid.

Why would they do this?

Portfolio Recovery likely purchased your debt from the original creditor for cheap.

Sure, they want you to pay it in full, but if they didn’t pay a lot, they can still turn a profit if you pay a fraction of the debt.

The important thing for you to understand is that paying the debt doesn’t mean it gets deleted from your credit report.

If you simply pay it, it will still show on your report as a paid collection. Translation? It will continue to hurt your credit score.

You need to negotiate a deal, in writing, with Portfolio Recovery.

They should send you a settlement offer stipulating how much you’ll pay, and that the debt will be removed from your credit report once you pay.

Again, The Credit Pros can guide you through this process and make sure you get it right.

Wrapping Up

I hope you found these tips for removing Portfolio Recovery from your credit report helpful.

If you’re ready to start rebuilding your credit, check out our definitive guide here.

sandra pearsons

By Sandra Pearsons

Sandra Parsons is a professional freelance writer specializing in personal finance, travel, and psychology. She draws on her banking experience and graduate-level research training to create factual and engaging content. You can find Sandra on Twitter @SandraLParsons. 

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