Comenity Bank Review: Issuer Of High-Interest Retail Store Credit Cards

Who Is Comenity Bank? 

Comenity Bank or Comenity Capital Bank are owned by Alliance Data and togehter provide over 50 million Americans with retail credit cards. 

Alliance Data Systems Corporation is the parent company of both Comenity Bank and Comenity Capital Bank, who provides customer loyalty programs and marketing services, such as private label credit cards. 

Comenity Bank Retail Store Card Partnerships: 

Comenity Bank provides a credit partnership with a number of top retail brands. 

See the extensive list below to finally answer, 'What stores bank with Comenity Bank?'

Comenity Bank Reviews

Comenity Bank and Comenity Capital Bank customer reviews leave a lot to be desired. 

It appears Comenity Capital Bank preys on their customers to maximize their profits with little regard for the customers they are exploiting. 

The main complaints we found in the reviews were that if you have a zero balance they will close your account without notice. 

A closed credit account can be very damaging to your credit score as it is a red flag to other lenders that maybe something is wrong. 

In addition, a closed account will hurt the amount of revolving credit available to you which will lower your credit utilization ratio which accounts for 35% of your FICO credit score. 

But it gets worse, when you close an account it also hurts your credit histories age, as that account is not longer included in the calculation. 

Even if you plan on keeping a balance on your Comenity retail store card you will not have access to an autopay function on their customer dashboard nor receive any helpful payment reminders. 

The general sense is that Comenity Bank and Comenity Capital Bank want you to max out their credit card so that they can charge you extremely high APR rates and then late fees on top of that. 

Buyer beware...

Comenity Bank BBB Review

The Comenity Bank BBB customer complaints and reviews pretty much mirror the same reviews as above. 

However, we can see that there are an extremely high number of documented and unresolved complaints filed at the Better Business Bureau against Comenity Bank. 

There are over 881 complaints against Comenity Bank in the past year on the BBB website.

Doing the math to the 2,488 complaints Comenity Bank BBB customers have on average complained over 800 times a year. 

These complaints fall on deaf and uncaring ears, as you can see with their BBB rating of D- for their lack of attempting to resolve these issues.  

We review many credit card companies and issuers and the shear number and consistency of the same complaints raises all sorts of red flags as a purchaser.