[Warning Government Action] Chase Car Loan Review (2019)

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Chase Car Loan Review

Chase car finance recently paid 53 million dollars to settle a government lawsuit for discrimination in their lending practices based on race. The customer ratings and reviews for Chase Car rates are some of the worst we have ever read for any company, let alone a national lender. Many customer reviews complained of waiting on hold for 30 minutes to an hour, loan staff repeated requests for the same documents they had already sent and the utter lack of care by Chase Car Loan customer service representatives. We dive deep into these reviews and other issues in the hope this review helps you make a more informed decision on who you choose to use for your next car loan.


Can take multiple days or longer. 


Higher than most competitors reviewed.  


Everything can be done online. 


Slow, unfriendly, disorganized, should we go on?

    Credit Knocks Overall Star Rating:     

  • Multiple Loan Products
  • National Lender Network 
  • Excellent Financial Tools
  • Slow Approval Time

  • Discriminate Based On Race

  • Poor Customer Service
  • 30+ Minute Hold Times


Seemingly, there is a Chase Bank on every corner they offer multiple loan options and access to excellent online financial education tools to help in making a car purchase. 

Chase Car Financing also has a history of discriminatory lending practices based on race and national origin which would be enough for some people to consider another bank for their car loan needs. 

Chase Bank Car Loan customer reviews and ratings are extremely troubling with complaints of slow loan approval, poor customer service, and 30+ minute hold times. 

While JP Morgan Chase may be the largest financial institution in the U.S. that doesn’t necessarily make them the best choice for your next car loan.

Guess What... It's Free To Apply 

Chase Car Loan Review

Who Is Chase Car Finance? 

Chase Car Finance is a subsidiary of JP Morgan & Co, the international banking and financial services juggernaut.

JP Morgan Chase was founded in 1877 by John Thompson when he started Chase National Bank.

Since that time, Chase National Bank has been through many name changes, mergers, and acquisitions.

Today JP Morgan Chase is the largest bank in the U.S. with over 5,100 branches, 16,000 ATMs, and 250,000 employees.

The Chase Bank Car Loan division offers new, used, and refinancing for automobiles under ten years old with mortgage terms between 48 months and 72 months.

They offer several educational resources and financial calculators to help you choose an car loan that you can afford.

chase auto loan review tips for car buyers

What Makes Them Different?

The Chase Car Loans website offers a comprehensive financial education library to help you make an car purchase. 

The focus is on the entire car purchase process, starting with multiple articles and worksheets to determine if you should purchase a new or used automobile. 

You can jump around from section to section or go through the entire process to best prepare you for making your car purchase and obtaining Chase Car Financing. 

Most of Chase's car loan competitors provide education more towards choosing the best car loan and the factors that determine what you can afford. 

Chase's loan education resources stand out as much more comprehensive than other lenders websites we have reviewed. 

Of course, these resources are available to anyone whether you obtain a loan from Chase Car Financing or not...

Another nice feature Chase offers is a free credit score through Chase Credit Journey whether you are a customer or not. 

How Does Chase Car Loans Work?

Chase Car loans work the same as most banks, today. You will have the option of speaking with your local bank's loan officer, or you can apply for an car loan online. 

Based on hours of reading customer reviews, we would strongly suggest that you consider a Chase Bank Car Loans only if you are going to work with your local bank's loan officer. 

Chase Car Loan Reviews reveal glaring deficiencies with Chase's online loan processes when anything out of the norm is necessary.

Meet The Guidelines

First you need to meet the general guidelines before you can apply and those are: 

At least 18 years old, A current resident of the US or Canada, and Employed full-time or able to prove a guaranteed fixed income of at least $1,000 a month

chase car loan review finance a car

Are You Buying New or Used

You need to figure out what type of financing you will need, are you buying a new car or a used car?

Will you be refinancing or are you looking for a lease buyout?

Once you know which option you are going for then you can go to the next step. 

Follow The Process

chase car loan review three steps to car loan

Get Your Paperwork Together

Things Chase Car Group will need are: 

  • Banking History
  • Proof Of Income
  • Proof Of Identity
  • Proof Of Insurance
  • Proof Of Residency
  • Information On Vehicle You Plan To Purchase
  • Current Vehicle Registration (If you plan to do a trade in)

Keep in mind this is just a general list, Chase Car Group could need more or less information, just have at least the things above ready.

Time To Apply (Hard Inquiry)

Now that you know you meet the general requirements, you have all your documents together and you know what car dealer you will be matched with, it's time to apply.

Quick Tip:

FICO allows you to shop around for the best car loan rates for 30 days after your first inquiry. During this grace period you can apply for an unlimited number of car loans without any additional inquiries being recorded to your credit file. 

At this time you will probably see a hard credit inquiry hit your credit profile but don't worry, FICO will give you a 30 day grace period to shop for as many Chase Bank  Car loan rates as you want and only show one hard inquiry will be recorded on your record.

It makes a lot of sense to get a Chase Car Loan Pre Approval letter before going to the dealership to buy your car. 

chase auto review application process

Review Your Offer

Be sure to review the offer from Chase Car Loans before you purchase.

You need to look at their requirements as well as the Chase car loan rates and if they will require a down payment or a co-signer.  Just be sure to pick the best offer!

Look At Everything

Remember that Chase Bank Car Loans will have their own specific requirements so be sure to look at the offer with as much detail as possible. 

Make sure you understand what you are paying for and keep referring to the original offer to make sure nothing changed from the time you accepted it to the time your loan was funded.

Pick The Best Offer

Once you choose an offer your loan can be funded by either bank deposit, ach, check or certificate.

Be sure to speak with your Chase Car Finance loan officer about the date the funds are estimated to be available. 

Chase Car Online customer reviews indicate this estimated date may not be met. 

Auto Credit Express Tools

Before you start your application process, I recommend you check out some of the tools offered by Auto Credit Express to get a better idea of how much loan you may qualify for and what the costs would be.

chase car loan review login

JPMorgan Chase Car Loan Calculator

Before starting the car loan process there are a couple of things you should familiarize yourself with and the JPMorgan Chase Car Loan Calculator is a great tool. 

You should be aware of the current interest Chase Bank Car Loan rates, and the Chase car calculator will be helpful in determining how much of a loan and payment you can afford.

Checking Current JPMorgan Chase Car Loan Rates

First you want to check out the interest rate chart; we put this one below to give you an idea of what the chart looks like, you should be sure to click here to see current Chase Car Loan rates. 

Current Auto Loan Interest Rates 

Current Dates

60 Month new car

48 Month New Car

36 Month Used Car













































Car loan interest rates provided by Bankrate.

The above chart gives you an idea of the starting interest rate based on how long you need the loan for. 

As you can see, the longer time you plan to take to pay the loan off, the higher the rates become. 

While the monthly premiums will be lower if you select a longer payoff period, you are going to end up paying much more interest.

Estimating Your Rate

Once you have an idea of what your starting interest rate might be  you can now use the Chase Car Calculator to help explore rates and payments. 

chase auto loan review estimated rates calculator payments on financing

During this step you will choose the type of loan , the loan amount, put in your credit type or actual credit score and then your Zip Code.

Once you complete this process you will see 3 different APR's, a low APR, an average APR and a high APR.

You can use the Average APR to help determine what your monthly car note may be.

​Finally, you will take the estimated loan amount with the Annual Percentage Rate or APR that you received from the "Estimate Your Interest" Tool to get a rate.

Figuring Out Your Car Note

This tool is going to help you understand how much you will need to pay on a monthly basis based on the loan term length you choose.

Chase Car Loan Reviews

Chase car loan reviews are mostly very negative. 

'If you like being treated like crap, CHASE is the bank for you!!!' (no emphasis added or needed)

Being the largest isn't always the best, as customer reviews reveal a lender that has lost sight of their customers needs and regularly takes actions that would indicate that they also do not care. 

Below are some of the Chase Car Loan reviews:

chase car loan reviews customer reviews treated like crap
chase car loan reviews customer reviews treated like crap
chase auto loan review disable auto pay after paying loan off

As part of the process of this review, we read countless hours of JPMorgan Chase Car Loan reviews and while it is not uncommon for a large company to have negative reviews, these were especially troubling. 

Looking closely, it doesn't take long to realize that Chase Car customer service consistently shows a callousness to problems they have created and will make the minimal amount of effort necessary to correct a problem. 

One example would be the number of complaints from people checking on their Chase Car Loan Status and finding out that it keeps getting extended. 

The estimated Chase Car Loan Status seems to be just that, an estimate, we've read customer reviews complaining of months of run around before funding. 

If you are one of the lucky people who never has to contact Chase Financial Car than you will probably have a fine experience but if there are any problems along the way...

Below we have gathered the most trusted customer Chase Bank Car Loan reviews from sites such as Yelp, Google and BBB for the Chase Car Finance Division.

Chase Car Loan Reviews

Customer Average Rating

Credit Knocks Reviews Avg. Rating


Yelp Reviews Avg. Rating


Google Reviews Avg. Rating


Better Business Bureau Avg. Rating


Consumer Affairs Reviews Avg. Rating


Best Company Reviews Avg. Rating




Chase Car Loan BBB - Better Business Bureau

Chase Car Loan BBB has had a file at the Better Business Bureau since 1923.

Unfortunately, they only have a D+ rating with a staggering  2748 complaints in the past three years (as of 9/23/2019).  

Chase BBB complaints tend to be financial related with claims of fees being charged outside of the contract or loan payments continued to be debited from customers accounts after being paid off. 

The Chase BBB Reviews generally point to a company that wants your business so long as it is all of the online and automated variety. 

Chase BBB reviews and customer complaints are not taken seriously by the company as most go without a response which is why JPMorgan Chase Car Finance has a D+ rating. 

chase car loan review chase auto finance bbb better business bureau d+ complaints customer reviews

Taking Action On A Car Loan

Hopefully, you found this Chase Car Loan Review helpful because getting an car loan can be complicated and a time-suck if done incorrectly.

Now that you know there are dealerships ready and willing to work with you there is no reason to go without a car. 

Getting a car loan is also part of establishing a different type of tradeline which overtime, will help increase your credit score.

Additional Auto Loan Resources


Annual Percentage Rates (APR), loan term and monthly payments are estimated based on analysis of information provided by you, data provided by lenders, and publicly available information. All loan information is presented without warranty, and the estimated APR and other terms are not binding in any way. Lenders provide loans with a range of APRs depending on borrowers' credit and other factors. Keep in mind that only borrowers with excellent credit will qualify for the lowest rate available. Your actual APR will depend on factors like credit score, requested loan amount, loan term, and credit history. All loans are subject to credit review and approval.

Editorial Note: The editorial content on this page is not provided or commissioned by any financial institution. Any opinions, analyses, reviews, statements or recommendations expressed in this article are those of the author’s alone, and may not have been reviewed, approved or otherwise endorsed by any of these entities prior to publication.

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